PromoRepublic is a small but fast-growing team of 50+ people based around the world but primarily in Helsinki, London, New York and Kyiv. As it goes with early-stage business, everything needs doing and regardless of how organized we are (very!) you'll still encounter creative opportunities and construction sites: improved processes, playbooks, and workflows.
Join Us as a Customer Success Manager.
Your responsibilities:
- develop strong customer relationships and serve in the role of trusted advisor to PromoRepublic customers;
- understand the client’s business priorities, objectives, success criteria, and marketing strategies as a de facto extension of their team;
- own client deliverable timelines, Mutual Success Plans, and Quarterly Business Reviews; map and control how the customer is using PromoRepublic to achieve their goals;
- work closely with our cross-functional teams ensuring client feedback is understood and prioritized into the product roadmap;
- analyze lifecycle metrics and provide execution of onboarding, enablement, adoption, and retention plays thru both internal and external resources;
- identify and execute on renewal and upsell opportunities for assigned accounts, and mitigate churn risk across customer portfolio to ensure company gross retent on rates are achieved;
- manage changes to the project scope, project schedule, and expectations of Enterprise clients;
- other tasks and duties as defined.
Preferred experience:
- 4+ years experience in SaaS customer success, key account management, project management or a similar role;
- history in a technology company or a strong digital marketing background;
- experience working with U.S. mid-market to enterprise-level customers;
- college degree or equivalent education and relevant experience.
Bonus points for:
- proven history of exceeding sales, customer success goals and building champions relationships with the various stakeholders;
- comfortable handling a mixed portfolio of accounts, with mid-to senior stakeholders simultaneously;
- solution-oriented mindset, strong analytical, problem-solving skills with the ability to develop quick, accurate situational awareness;
- unparalleled organizational, prioritization, collaboration, and communication skills;
- ability to manage multiple relationships at once and a passion for customer happiness;
- proactive, energetic attitude and desire to work in a fast-paced and results-oriented environment;
- motivated, tenacious, and resourceful team player who is eager to learn.
What's in store for you:
- working in an international Marketing startup with a team distributed around the globe
- competitive salary;
- health insurance;
- five weeks of paid holidays;
- fast-paced and growing startup in the stage of going upmarket;
- opportunity to make a difference and implement your ideas;
- open remote work policy.